Privacy Policy

This Privacy Policy explains how Saranac Glove Company ("we", "us", or "our") collects, uses, and protects your personal information when you visit https://www.saranacglove.com or interact with our Services. If you have any questions, please contact us at customerservice@saranacglove.com.

We use third-party service providers, including Klaviyo, Google Analytics, Hotjar, WooCommerce, WordPress, and website hosting partners to help us operate, analyze, and improve our website. These providers may collect information about your interactions with our site in accordance with their own privacy policies.

1. Information We Collect

We collect personal information you provide directly to us and automatically through your use of our Services.

Contact details such as name, email, phone number, billing address, and shipping address
Account information when you create an account on our website (username, password, and profile details)
Order details and payment information (processed securely by Shopify and/or WooCommerce payment processors)
Content you submit such as product reviews, comments, or messages sent through our contact forms
Device, browser, IP address, cookies, and analytics data (collected automatically)

2. How We Use Your Information

To process and fulfill your orders
To manage your account and enable login functionality
To communicate with you about your purchases, account, or customer support inquiries
To send marketing emails and newsletters via Klaviyo when you voluntarily subscribe (you may unsubscribe at any time)
To analyze website usage and improve our design, performance, and product offerings
To protect our business, prevent fraud, and enforce our policies

3. Sharing Your Information

We do not sell your personal information. We may share limited data with service providers necessary to operate our business, including:

Payment processors for secure transaction handling
Shipping and fulfillment partners
Website hosting and security providers
Email marketing providers (such as Klaviyo)
Analytics tools such as Google Analytics and Hotjar

4. Cookies and Analytics

We use essential cookies to enable core functionality such as shopping cart and checkout, as well as analytics and marketing cookies to understand usage and improve performance.

Tools such as Google Analytics and Hotjar may collect device information, browsing behavior, and interactions. You can control cookie preferences through your browser settings.

5. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, resolve disputes, comply with legal obligations, and protect our business.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Children’s Privacy

Our website and Services are not intended for individuals under the age of 18. If you believe we have collected data from a minor, please contact us immediately.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

The right to access, view, or obtain a copy of your data
The right to request updates or corrections
The right to request deletion of your data (where applicable)
The right to restrict or object to certain data processing
The right to opt out of marketing communications

You can submit privacy-related requests at https://www.saranacglove.com/data-request.

9. Do-Not-Track Signals

We currently do not respond to Do-Not-Track (DNT) browser settings due to the lack of an established industry standard.

10. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be posted on this page with the updated effective date. Continued use of our website means you accept these changes.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Email: info@saranacglove.com
Website: https://www.saranacglove.com