Your privacy is important to us. Saranac is committed to the privacy of personal information provided by those visiting and interacting with our website. The following statement discloses our information gathering and dissemination practices. To make this notice easy to find, we make it available on our homepage and at other points where personally identifiable information may be specifically requested by us.

Please note that this Privacy Policy relates only to the operation of our website and does not identify the policies of other third-party providers and web pages that you may separately access through our site. Also, distributors and other intermediaries who assist us in processing your inquiries and orders have their own privacy policies. Please consult the policies of those companies or sources to determine how they treat your privacy information.

What information do we collect?
When you visit our website you may provide us with personal information you knowingly choose to disclose that is collected on an individual basis. In addition, we may collect general website use information on an aggregate basis as you and others browse our site. Aggregate information does not identify any particular individual, but allows us to better analyze and meet our customers’ needs.

Personal information you choose to provide:

Registration information
When you register to use password-protected sections of our website you provide us with personal information about yourself in order to receive secure access to additional Saranac content that we make available to registered users.

Email information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We attempt to provide protection for these electronic communications similar to that employed by us in the maintenance of information received by mail and telephone. Your return email address is used to answer the email we receive. It may also be used to notify you of additional product information and improvements, and to inquire about product satisfaction. Your email address is not used for any other purpose and is not shared with outside parties, except as noted herein.

Website use information
Similar to other commercial websites, Saranac uses a standard technology called “cookies” (see the explanation below) and web server log files to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the website visited just before and just after visiting our website. This website uses Google Analytics™ and Act-On services as a third-party resource that has access to user data.

How do we use the information you provide to us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to monitor the use of the service, in our marketing and promotional efforts and to improve our content and service offerings and customize our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.

This general tracking information may be shared with others within our organization on an aggregate basis. Personally identifiable information or business information will not be shared with parties except: (a) to distributors of our products or manufacturers of products sold through our company to assist in shipping the product to you or for purposes of subsequent service or warranty work and notices or (b) as otherwise required by law.
Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and other information we believe you will find valuable. You may notify us at any time if you do not wish to be contacted in the future by emailing us at

What are cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in your cookie folder on your hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies by default. However, if you would prefer not to receive cookies, you may configure your browser to refuse them. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

How do we use information we collect from cookies?
As you visit and browse our website, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback to constantly improve our site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser may provide to us in your cookies.

IP addresses
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the web pages you request) can be sent to you.

Sharing and selling information
Saranac does not share, sell or provide for any reason any of the information that uniquely identifies a registered user (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

How can you access and correct your information?
You may request access to or deletion of all your personally identifiable information that we collect online and maintain in our database by emailing us at

What about legally compelled disclosure of information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone to protect the safety of our users and the public.

What about other websites linked to our website?
We are not responsible for the practices employed by websites linked to or from our website or the information or content contained therein. Links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website.
Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

Your consent
By using the Saranac website, you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice. Transactions conducted through our website are subject to the Standard Terms and Conditions applicable to all orders.

Our commitment to data security
Please note that your information will be stored and processed on our computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our commitment to children’s privacy
Protecting the privacy of the very young is important. For that reason we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending email messages as soon as technically feasible.

This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending email messages as soon as technically feasible. Contact us at if you have questions.

No business can ensure that technically creative and motivated “hackers” cannot circumvent reasonable efforts to protect personal information in electronic format. We will attempt to provide reasonable protection but cannot guarantee that these efforts will always be successful in achieving their purpose.

Policy modifications
We may change this Privacy Policy from time to time and will post any changes here.